Among my clients sites, around 13% of all visitors and members are on a Mac. Yet an estimated 30% or more of all their tech/customer support requests come from Mac users. For some odd reason they seem to forget their passwords and mistype their user names (that they picked themselves…) more often than the rest.
This post’s headline is click bait. Using the Mac vs. PC debate and throwing an accusatory , divisive tone at it is a favorite among tech writers. In fact there is a recent article that discusses scientific findings of how Internet Explorer users are the “dumbest” of ‘em all. Expectedly this gets high search engine rankings and lots of inflamed comments.
But in this case I actually do think there’s something to it – numbers don’t lie. Anyone have a similar experience?
Disclosure: we use Macs, PCs, iOS devices, Android devices, (rarely) Linux, and all major browsers. We use what works best for the task at hand.
Tags: apple, internet explorer, mac, mac users, microsoft, pc vs mac
